How our Managed IT Services support the UK's largest digital bank

Monzo were growing fast. In fact, they were onboarding 100 new hires a month, which was a lot more than their HR and IT teams could handle. They needed a partner who could give them the confidence and flexibility to deliver a cost-effective IT strategy capable of keeping up with their rapid growth.

By developing a custom API and fully automating their onboarding process, we allowed Monzo to get IT equipment to their new employees on day one, fully configured and ready to use out of the box. This was the birth of our Managed IT Services!

Discussion

Monzo is the UK’s largest digital bank, set up to be completely self-reliant and to operate without branches. Since 2015 they have seen incredible growth, with more than 7.5 million current users and tens of thousands of new accounts opened every week.

1 in every 100 Faster Payments are now processed through Monzo, and this expansion had required them to update and expand their IT operations far beyond what they had originally anticipated- including the requirements for supplying the correct technology to their staff.

It quickly became apparent that this rapid growth produced a need to find a trusted IT partner, rather than buying from a multitude of larger vendors. On top of that, there was a demand for a streamlined method of procurement, the answer to which was a custom API developed by us completely in-house.

Design

Our API allows new employees at Monzo to request hardware via a custom branded portal, from a set range of products in Monzo’s inventory. And when an employee moves on, we collect their assets directly from the leaver, refreshing it and placing it back in their inventory, ready for their next new starter.

This has helped achieve a real level of traceability for Monzo, making it simpler to manage assets. Each asset has a serial number tied to an individual, rather than being dispersed across a wider network that would have led to harder management.

Delivery

Our solution has drastically improved Monzo’s JML process.

Hardware from their inventory can be selected in their custom branded app and delivered directly to new starters, ready to go from their first day. This has removed the burden of onboarding and offboarding from their HR and IT teams, as well as saving them money on purchasing new hardware, and promoting sustainable practices within their business.

Whenever Monzo requires something, we offer a response within minutes. Our technical resources, ordering processes, lead account manager, and backend system assistance are all readily available to them.

Mark Tomlinson, Sales Director at Novatech added: “Over the past year we have developed a great working relationship with the team from Monzo. It's been wonderful to have been involved in something so innovative and exciting, and to be a part of their continued growth.” 

Learn more about our Managed IT Services, or get in touch to talk with one of our friendly Account Managers today!